TESTIMONIALS

We could tell you how great we are, but we prefer to let our customers (and our 98.9% satisfaction rating) do the talking.

HAPPY SOLAR STORIES


Darrel & Elaine, Pomona QLD

Just wanted to let you know that our solar panels were installed this morning I think all went well for the boys and the weather was really quite kind to them. Today with our temperature reaching only about 32 today unlike last week where it was in the HIGH 30's sometimes low 40's.
Thank you to both Chris & Gary, they did a great job and left everything clean and explained how things worked etc, they are a credit to you, two nice young men very professional and knew exactly what to do.
Thanks again for all your help with the solar, I will not hesitate in recommending you and your company to anyone.

Stuart & Kathy, Inverell NSW

WOW !! is a word that comes to mind and sums up the impression you left with our solar transaction with you.
You guys truly live up to your motto of 'Solar Made Simple' and I too like to keep to the KISS ( Keep it Simple Stupid ) principle.
From the day I rang Dion Rayner of Sales to enquire, I had a site visit to the Atherton Tablelands and discussion about our options within a week. No pushy salesman techniques, purely service and advice provided.
Then as agreed, when we were ready to re-visit the position some 5 months later towards the end of 2012, Dion's prompt follow up also let us know of a proposed govt. change to the REC credits scheme and what this would mean for us. Prior to this change taking effect plus competition being fierce in the industry, however more-so being able to talk through our concerns with Dion, gave us a most competitive price.
The Install team of Brendan and Saxon were awesome with their friendly & helpful nature whilst carrying out their work and furthermore quick and clean work practices. Even a couple of extras thrown in to upgrade our electricity box too. Cheers boys.
We are more than pleased with our 5KW solar system and it's performance to date and expect years of hassle free service from it. Although that said, should we have any concerns, we would expect nothing less than Infiinty Solar's full support to be provided based on experience to date.
We thank you guys for your service and support and for a transaction kept simple and have no hesitation in you using this as a testimonial for future business. We hold no doubt that you deserve these accolades !!

Graham & Julie, Tolga QLD

After years of discussion and deliberation on whether to install solar to our home, and after careful investigation and many quotes from various companies offering solar, we finally decided on Infinity Solar for the job. Tony Knights of Infinity Solar provided not only exceptional service from the very first meeting, but explained (in a way we could understand) how solar would work for us and how we would benefit, as well as contacting us during and after the installation to ensure we were happy with our installation and solar performance. The whole process went very smoothly, the installation staff were very professional and informative and we have always received most courteous after sales service.

We are looking forward to our 1st electricity bill to see how much energy we are producing, and the huge reduction in our electricity bills!

I would highly recommend Infinity Solar and especially Tony Knight for organising your solar energy!!

Diana & Phil, Caboolture QLD

I had been trying to get a solar system on my pre cyclone home for over five years – it wasn’t until I met John at Infinity Solar that felt confident enough to make the final steps. I did have high requirements - firstly I only wanted a proven high quality product, it had to comply with NT building and safety legislation and I wanted a fair contract and a manageable payment scheme. I figured the value of my investment and the length of time I would have the system I wanted the best. Infinitely Solar met all my requirements – they completed the work as specified, did a beautiful job installing the panels, the cabling and power meter and the contract and information paperwork was easy to understand. I am looking forward to at least 25 years of enjoying cost effective electricity.

Kathy, Larrakeyah NT

I recently learnt why price should not be the main motivator when purchasing a solar power system and why Infinity Solar is my choice.
In 2010 I was looking to install a standalone solar power system for a rural property that I had recently purchased. After many months of research and countless phone calls to companies around Australia I came across a great company by the name of Infinity Solar. Adrian Decarli and his team designed me a 5KW battery back-up system and took the time to explain how the system would work, the rebates I would receive and why they believed that the components they recommended were the best to use.
Adrian’s team installed this system at my property in early 2011. The installers were fantastic and even offered to update the power board and install a few power points to get us going. And the system has not missed a beat since!
After this experience I caught the ‘Solar Power Bug’ and decided to look at installing a feed-in system at my principle place of residence as well. Naturally I spoke to Adrian first to see what deal he could give me. He designed a 5KW feed in system for my house and also a smaller system for my Dad’s place. The price was good and the components were from reputable suppliers however I decided to get some quotes from a few other solar companies just to check I was getting a good deal. This is where I went wrong.
One of the other companies I spoke to dazzled me with their slick marketing presentation and offered me a price that was several thousand dollars less than what Infinity Solar could match. So I went with them because they were cheaper. And yes you guessed it - less than 12 months later this other company were out of business and I was left with a faulty inverter with a warranty that was not worth the paper it was written on.
So with my tail between my legs, I called Adrian once more to see if he could dig me out of the mess I had created. And of course he did! There is a good reason why Adrian and his team are still in business and that is a good reason to go with them.

Matthew, QLD

Infinity Solar installed a 5.61kW system for us in February 2012. When we began researching solar systems and talking to some of the companies, the information we got from Adrian Decarli of Infinity Solar was much more helpful and complete. We appreciated that Adrian came to the house and spent time explaining PV systems, different options and the advantages of a large solar system over the smaller one we initially thought to purchase.

The installation of our chosen system went very smoothly and was professionally done.

At this point we have had two electricity 'accounts' (not bills!) generated and have been very happy with the credit produced by our system. It has been an excellent investment for us and will generate extra useful (tax free!) income for years to come.

Thank you Adrian and Infinity Solar for your excellent service, professional conduct and great advice.

Tamara & James, Annerley QLD

I had the pleasure of having Infinity Solar install my home PV system in September 2012.
It was reassuring that Infinity Solar was involved in major installation contracts, and in particular were using premium products in a highly competitive market.
I made my initial enquiries during the solar rebates rush, and Peter Saunders (sale manager) was helpful, informative, and patient with my questions. He used satellite imagery to demonstrate the positioning of my house, and projected roof surface area required for the installation. Despite the rebate rush and the ensuing huge demand for installations, his team were able to book the installation only 8 week later - I expected a much longer wait.
The installation team (Mark and Ray) were courteous and professional. Installation took only 1.5 days taking in consideration that I have a difficult install due to a tall house with no easy access to the roof. The internal components were installed in a convenient location with minimal visible cabling . The panels had minimal impact on the building aesthetics. I was extremely pleased with their quality of workmanship.
The product installed is a 5kW system using Trina solar panels. During a 24 hour period in mid-Sept 2012, it produced on average 30kWh/day, which is 10kWh more than we use. Come summer, we hope this will dramatically increase.
I am happy to recommend Infinity Solar to anyone considering a solar installation.

Ian, Bardon QLD

John I wish to pass on to you the information that your installers, Cameron Algate, Electrical Licence # 112646 and his offsider, who were here today, are a definite asset to your company.

Both the boys, and I call them boys because I am 60 years old, are a credit to themselves.

They carried out the installation with knowledge, enthusiasm, and complete professionalism. I must add also, that they were very polite.

Marie, Warwick QLD

I wish to inform you how pleased I am having Infinity Solar Cairns provide the Solar Array System to me, right from the outset my negotiations with you have been productive and hassle free, you have answered all my queries, provided evidence to support your claims and nothing was ever to much for you, you were professional, always accessible on the phone and on email and always returned my calls, for that I want to say “Thank You”.

I would like to make a special mention to the installation team that came up from Brisbane to do the installation on the 1st June 2012, as you know I was very nervous about getting Solar Panels fitted on my roof as I have roof tiles and this concerned me as I know how difficult it can be compared to a corrugated iron roof. The team that did the installation were Andrew Lyall, Greg Hutcheson and Steve Blundell, they arrived on time , were polite and professional and carried out their work to a high standard, the installation was a difficult one with lots of drilling and anchor bolts having to be fitted through the tiles into the batons below, any damage to the tiles was kept to a minimum with only one tile needing replacing which may have had a pre existing fault in it.

When Ergon came to do their final connection and inspection, they made special reference to how neat the Inverter and switches were mounted on the wall and stated that it was very professionally set out compared to some other installers they had inspected in the past, I believe Steve Blundell was the installer who did most of the work setting up the inverter under the guidance of Andrew Lyall.
I am a firm believer that people need to be recognised and acknowledged for their work and I have no hesitation in recommending Infinity Solar Cairns and their crews for any awards relevant to their work ethics and high standard of workmanship.

Steve , Cairns, QLD

I'm just writing to let you know that we were very happy with the service from Infinity during the recent installation of our 3kW solar system. Simon Walsh was our point of contact at your Byron Bay office. He was excellent. He knew his product very well and could answer all my many questions. He was also patient and took the time to look for additional information for me. Which was just as important as knowing all the answers. Top quality service as far as I am concerned. The electrician, David, who installed our system was also very professional. He took the time to help figure out the best alignment and then did a very efficient and neat job. Including cleaning up after himself. All in all, the whole process was a positive experience.

William, Clunes, NSW

Just want to say thank you to Infinity for doing a great job installing our Solar System. It certainly gave us peace of mind to deal with a professional team. Andrew, the installer, was very efficient, a pleasure to deal with and did a very neat job with the installation. I will have no hesitation in recommending Infinity to anyone.

Paul, Alexandra Headland, QLD

We would like to thank the team at Infinity Solar Sunshine Coast for the wonderful job they did on our solar purchase and installation. At all times were they informative, helpful and full of knowledge which made us feel comfortable in ‘going’ with Infinity Solar as opposed to other solar companies. The workmen were efficient, tidy, friendly and did the job with ease and expertise. We would not hesitate in recommending them to friends and work colleagues and have done so already with the same outcome. As business holders ourselves we were impressed with the high standard of workmanship as well as the knowledge and time spent between my husband Nick and Rod Nak discussing the solar products. One of the reasons we chose Inifity Solar was that they have the solar product on their own homes and true belief in the product.

Nick and Cecily, Bli Bli QLD

Several months ago Infinity Solar installed a 1kW system in our home at Burpengary, Qld. We were very impressed not only by the professional approach taken by the company, but also by the performance of the installation. As a physicist I was keen to discuss the technical aspects of the system and found that the Infinity representative readily provided all the information I requested. Although it is early days it is apparent that the solar system is going to save us a considerable amount on our electricity expenses. In the five week period since the digital meter was installed we have put a daily average of 2.14 kWh back into the grid. Over that period we have drawn from the grid an average of 12.8 kWh per day. A Cent-a-Meter was installed with our installation and we were surprised by how much we were able to reduce our consumption by turning off appliances that were not essential or were drawing standby current. Turning off computers etc when not required has reduced our consumption by approximately 4 kWh per day. Overall we are very pleased with the installation and have no hesitation in recommending Infinity Solar for the excellent service they provide.

Ian Kerr, Burpengary QLD

Toowoomba Hospital Letter

I have just got to put pen to paper ( or modern terms type to email) to let you know how impressed I was with your team that came to install our system on Tuesday.  As you know I have had a lot of dealings with tradespeople both as an employer and customer , and I would like you to express to your company and team on my behalf how well mannered , considerate, tidy and  the high work ethics  of your installers.  They are a credit to the company , and as they are your front line their conduct represents the principals of” Infinity Solar”, in saying this your company is on a winner.  Even though the team were working in bad weather and getting thoroughly soaked, not once did I hear a word of complaint, or swearing, their manners as tradesmen would be impossible  to emulate.  I must thank you for all your time and consideration and patience in explaining all the system’s to us and advising us on the best unit for our needs.

I have and I will highly recommend “Infinity Solar” to all that even mention solar.

Greg and Trudy Hay, Helidon

It is not often that I find good reason to express full satisfaction with home improvement work done on my property so it is with considerable enthusiasm that I acknowledge the thorough teamwork associated with the purchase of our 1.7kW solar power system from Infinity Solar. All aspects of the process from the initial sales proposal, subsequent discussions and final installation were handled professionally, efficiently and with a courteous respect for the customer at all times. Since commencing operation nearly two months ago the system has performed faultlessly and more than exceeded our expectations and the very conservative claims made for it, even after some weeks of less than favourable weather. However, the most satisfying outcome is that all our previous electricity costs, including off-peak, has been entirely offset by the system output together with generating a surplus that will result in a substantial refund credited to our account each quarter. I would unconditionally recommend your company to any prospective customer as it truly lives up to your standards of "we take care of everything for you" and "simply the best service and simply the best value". All together a wonderful outcome.

John Critchley

Of late, my wife and I have become conscious of making a greater effort to contribute to energy conservation. Following  a conversation with friend who had recently installed solar panels, we contacted his supplier and subsequently met Adrian Decarli of Infinity Solar. As we were both complete novices in this area, we relied heavily on Adrian to achieve our goal of electricity savings. His professional approach impressed us greatly. Our goal was to install a system with sufficient power to negate our annual bill of $1800. Installation took place in September 2010.

Our initial account was a mix of both solar and mains power so was not a true indicator, despite a healthy reduction on previous bills. We have only just received our latest account for the grand total of $8.82 for 87 days, despite extra usage of power for air conditioning for winter heating for an expanded family with overseas visitors. We are only too happy to recommend Adrian and his company Infinity Solar to anyone interested in both savings and energy conservation.

Mavis and Tony Haylock, Paddington QLD

You don't know me directly but my partner, Kelley  just had a large 4.5kW system installed a couple of days ago. I just wanted to say thanks to Nick and the team for making it as pleasant an experience as it can be - Kelley has had a lot on her plate lately and this has been a seamless, easy and trouble free transaction. I suggested Infinity to Kelley as I used to drive past the Red Hill store front every day when I lived on the northside and was reassured that you didn't appear the moment the rebate scheme started and that you deal in quality German products. You've all been very patient with Kelleys questions which is appreciated - no hard sell here. Kelley also commented that the installation crew were well mannered and professional. The first full day of operation we used a whole 44c of electricity on a partially cloudy day over and above what the system generated. Thanks guys - very much appreciated and won't forget it.

Phil, Daisy Hill Qld

Infinity Solar installed a 10.5kW ground mounted off-grid solar system at my rural property near Mullumbimby in February 2011. I had been planning and researching the system for a couple of years and spoke to about 5 other installers in the local area. Off-grid installations are complex because of the trade-offs between cost, electrical efficiency, battery life and generator usage. I imagine every client has their own views on these matters. Of course when I started I knew very little and therefore anyone I spoke to sounded like an expert to me. However as time went by and my knowledge grew I started to realise that some of these installers weren't the experts that I thought they were. Maybe I was a demanding client but I really wanted to get comfortable that the system I was installing was going to meet my needs going forward, after all there is no grid to fall back on to. So, over time as installers weren't able or were unwilling to answer my questions, I looked around to find a company that could fulfill my needs. This is when I came across the specialists at Infinity – nothing was ever too much trouble. The Infinity team responded to my many queries on subjects like the merits of AC Coupling vs DC Coupling, system sizing, fixed or tracking ground mounted systems, battery types and average lives and generator types and capacities, amongst others. I do believe that individual employees reflect the culture of a company so in my view Infinity management must be credited with running a pretty good ship. As I had come to expect from Infinity the installation went very smoothly. I was always kept in the loop at every step. The installers were very professional even offering some suggestions which I accepted. All their installation commitments were met on time. It should be obvious from the above that I cannot recommend Infinity Solar highly enough if you are considering an off-grid solar system.

Ian Moore, Mullumbimby NSW

I wish to commend you and the installation team on a fantastic job, and have found your staff to be courteous, informative and very professional. The experience in dealing with your company has been positive, and I would have no hesitation in making recommendations to friends and colleagues about the quality of workmanship and products.

Joseph Casabella, Calamvale QLD

I am writing this letter to thank you and Infinity Solar for your professionalism and understanding. It was a pleasure from the beginning dealing with you putting together the original contract to purchase a Solar Electricity system. It was even more pleasing to find the humanistic, caring and understanding side of Infinity Solar when I called to ask if I could cancel the contract, after some considerable time had passed, due to my employment circumstances changing and to find that Infinity Solar were more than helpful and willing to return my deposit no questions asked or without any attached guilt. It is rare to find a company such as Infinity Solar that actually proves they do put the customers first before themselves.

Thank you Norman and Infinity Solar, I will not hesitate to make future recommendations about your company and when the time is right again for me to revisit installing a solar system, Infinity Solar will be my first and only call.

Steven Wilkinson, Gold Coast QLD

Hey PaulThanks for your patience, and outstanding service.  Honestly, it has been a pleasure to do business with you.  I would recommend your company to anyone interested in Solar Power.  My wife and I found your confidence, knowledge, and honesty very reassuring.  We spoke to far too many fast talking, ill- informed idiots, before we talked to you.   Will recommend your company in a heart -beat, as a great place to invest in Solar Power.

Dave and Josie, Dalby

To all the team at Infinity Solar I would like to express my thanks for your honesty and integrity. Your service has gone a long way towards restoring some trust in dealing with service providers / tradesmen. I am particularly impressed with your after sales service, and going the extra mile for me (literally). I wish you every success in the future and will happily recommend you to anyone who'll listen. Safe in the knowledge that you won't let them down. BTW - I've made an average 1.2kW for every hour of daylight since my installation. I was still making 500watts/hr yesterday in overcast rain!

Trevor Harvey, Brisbane - 3.3kW system

I highly recommend Infinity Solar as good people to deal with when it comes to going solar at home. For a purchase decision that can be complicated and confusing, they really lived up to their promise of "Solar made Simple". Norman, the sales manager, is a consummate professional and showed me my options clearly and helped me achieve the outcome I wanted. The installation fellows did a first class job and my system is now protecting me from the savage electricity price hikes we are seeing.

Graham White, McDowall QLD

I had been looking for other enterprises to fit into our Organic beef grazing business that would be dry season positive and offer a rate of return of above 15% for capital invested. We had looked at many different enterprises and the one that stood out was putting in solar farms. When I came across John Harrison from Infinity Solar he showed us how we could make it all work even though they were also new to putting the Farm systems together. John's persistence with negotiating with the energy company, seeing a bigger picture and role for Infinity Solar, has come through with great results. We now have 2 x 30kW Solar farms built on our 1600ha property. The construction and equipment is of high quality and has now been generating for a week. The output of both systems for the past week (4 cloudy days, mid winter) has been above the initial estimates used in our enterprise evaluation calculations. So we are excited to see what they shall generate in summer. We are now both sun harvesters for grass to beef protein and sun to electricity which has reduced our dry season risk and strengthened our business in a sustainable manner.

Shane Gregg, Manager and Owner, Dovara P/L Grazing and Investment Company QLD

We are first time solar power installer-users. The market was full of many people trying to sell us a product. After serious consideration and self-education, we decided to speak to people in the building industry where Infinity Solar's name came up on several occasions. After we contacted you, the quote, the service and the information was forthcoming, clear (layman's language) and comprehensive. We then decided to proceed with what we considered to be a competitive quote with recognised high quality componentry. The installation that followed was delivered on time, convenient, neat and the workmanship outstanding. P.S. doesn't even make a noise!

Bruce Mason, Architect, Brisbane QLD

Good morning Brendan, Firstly service; let me say thank you for the very professional level of service from both yourself and your installers. I have been in the service industry for well over 30 years and am very pleased to say your company has excelled in all facets of this project. Secondly, product quality; the quality of your product speaks for itself with the return on my first full account since installation, (Credit of $506). To this the meter reader had also made a comment regarding the amount of power going back to the grid, the meter reader who in turn reported same back to his employer leading to an investigation from Ergon. Ergon sent an electrician out to inspect the installation. I can report that they had found zero faults and that the system was working extremely well. The service/ work performed by your installers was exceptional, please thank your installers for me, (sorry I can`t remember their names). I would be more than willing to pass on my experience with Infinity Solar to other prospective buyers should you wish for me to do so. Once again, great product, great service.

Glen, Townsville QLD

To all at Infinity Solar,I am just writing to say how pleased I have been with all my dealings with your company and especially with Paul Winfield. I had been in the process of trying to install solar power to my property for quite a while and  had to endure quite a lot of pain for no real gain - pushy salesmen, long involved talks, endless amounts of jargon, ridiculous quotes, and people who would never get back to me!  Then I contacted Infinity Solar and suddenly everything became very simple!

I was given no nonsense information, reasonable prices, easy contact, and all problems solved quickly and efficiently. I have absolute confidence in Paul and find him very personable and obliging. He has gone above and beyond what could be reasonably expected of someone in his position.  I would feel very comfortable to recommend Infinity Solar to absolutely everyone and would feel certain that their experience with this company would be a happy one ,as mine was.

Thank-you so much.

Mary Donnelly, Allora (one happy customer!)

We would like to make it known how happy we are with our solar panels, but more importantly the way you executed the business with us. We found you to be straight to the point and totally honest. You explained all factors so that we could understand everything, you were on time with appointments and always pleasant, and what we appreciate as well is the after sales queries. Thank you Dean and thank you Infinity for a great team.

Michelle & Tom, Townsville QLD

I wish to commend you and the installation team on a fantastic job, and have found your staff to be courteous, informative and very professional. The experience in dealing with your company has been positive, and I would have no hesitation in making recommendations to friends and colleagues about the quality of workmanship and products.

Joseph Casabella, Calamvale QLD

(It's) lovely to stand there and watch the meter running backwards at a rate of knots. Andy and Cameron have done a great job, lovely and neat, both on the roof and internally. Very happy. Looks very professional... Thanks again for your prompt attention to my solar needs, and thanks to Andy and Cameron for the work they have done.

Daryll, Charters Towers / Cloncurry

I used the services of Infinity Solar to install a system on my home recently and found them to be very professional and obliging. The salesman, Norman, was knowledgeable and when we made a number of changes in expanding the system before installation one got the impression that nothing was too much trouble. They had real quality products at a fair price. The installation was neat as a pin so I would certainly recommend Infinity.

Paul Sealey, Boonah QLD

It's been a pleasure dealing with the whole team. You are very professional (and I know of what I speak), you take time and trouble, you also paint with a broad brush rather than be 'picky-picky.' Your knowledge and its current state in a very changing socio- political environment shows your commitment to your professionalism, rather than the 'fly-by-nighters' who have bitten me previously. So, thank you Gentlemen, for a most satisfactory transaction. 100%. (The installers also cleaned up after their installation!) Little touches of care speak volumes.

Chris and Rebecca Shaw, Cairns QLD

We had a 5kw Sunnyboy put on today with Trina panels. Tim was an excellent salesman and explained everything to us clearly. We had a lot of quotes and he definitely knew his stuff over many others. He gave us a great price and was exceptionally helpful. Rob and Chris were the electrician and installer. Fabulous guys, clean job, and so friendly and helpful. Explained what they were doing if we asked and made sure they explained everything before they left. They even replaced some broken tiles that our roofing guys missed while they were up there! Cannot speak highly enough of this install. Already this afternoon we have produced more than we are using and that's in the late afternoon! Great company and staff. Thanks Infinity!.

Mark and Christine, Parkwood QLD